"We've always had a strong safety culture, but our teams were living in two worlds, one foot in paper and one in digital. Field1st pulled that together. Supervisors actually use it every day because talking through a pre-task form is faster than filling one out, and now I can see what's happening in the field in real time instead of finding out after the fact. It didn't replace the human side of safety, it gave our people better information to act on. We're catching issues before they become incidents."