Dominion Energy Case Study:
100% Supervisor Adoption | Field1st
See how Dominion Energy reached 100% supervisor adoption with Field1st, a field-tested, offline-ready safety app for pre-job briefings and observations.
Dominion Energy, the Virginia-based power company, needed field crews to actually use digital safety tools. An earlier web portal for safety observations and pre-job briefings saw low adoption. It was built for the office, not for crews working in areas with spotty connectivity. Field1st was designed alongside Dominion’s crews: prototyped and tested in the field, built to work offline, and expanded to cover safety observations, hazard identification, and safety discussions. The result was 100% supervisor adoption.
Challenges
While Dominion Energy successfully launched a functional web portal, its integration posed significant challenges. The company’s initial approach to digitization was traditional, causing difficulties for field workers. These workers, accustomed to paper-based data recording, faced obstacles with the new system, especially when dealing with live data in areas with inconsistent internet access. The tools provided by the portal didn’t align with the dynamic requirements of fieldwork.
Additionally, the portal lacked flexibility, not accommodating the need for workers to add supplementary notes or information. This limitation further drove them back to paper-based methods.
The Field1st Approach
To address these challenges, the Field1st approach was developed, focusing on understanding the end-user’s needs. The strategy involved:
1. User Engagement
During the design phase, the team engaged with ground-level users to comprehend their reliance on paper and the challenges posed by the web portal. This user-centric approach involved extensive interaction to ensure the solution was tailored to their needs.
2. Testing
With a clear understanding of user requirements, two prototypes were developed and tested in real-world scenarios. The selected final product underwent rigorous validation to ensure its effectiveness.
3. Solutions
Initially, Field1st aimed to digitize the pre-job briefing process to reduce OSHA-related incidents. However, its scope expanded to address the safety observation process, identifying job hazards, and fostering safety discussions. The product now encompasses various safety-related applications, from pre-job planning to on-site data collection.
4. Data Management & OSHA Compliance
The app streamlines data transmission from the field to the office, offering insights into common hazards and training needs. It addresses the issue of lost data, ensuring all information is readily accessible.
5. Safety Focus
While the primary objective of Field1st is safety, it also offers solutions in workflow efficiency and personal support.
6. Micro Training
A standout feature is its training module. The app serves content based on specific tasks, offering procedural guidelines, safety information, and more.
7. Offline Capabilities
Recognizing the connectivity challenges in the field, Field1st offers offline functionalities, ensuring uninterrupted data access and recording.
Results
100% supervisor adoption. Field1st reached full supervisor adoption, with rollout completed in partnership with Dominion’s safety organization.
